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Vetco Electronics • 425-641-7275

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Shipping and Returns

Please read our shipping and return information carefully.

On this page:

  1. Shipping Information
  2. Shipping Methods
  3. Backorders
  4. Returns
  5. Lost Packages

1. Shipping Information

Processing Time:
Generally, orders placed before 3pm PST will ship on the same business day. Orders received after 3PM or on the weekend will usually ship on the next business day.

Special Instructions:
If you have specific delivery instructions, please write them in the notes field of your order. We will do our best to make sure they are included with the delivery instructions.

Shipping Rates:
Shipping rates are displayed in the shopping cart. Please enter your zip code in the "Zip Code" box or select your country and press the "Update" button for accurate shipping costs. Shipping Rates are calculated in real-time by UPS/USPS.

Tracking Numbers:
If your order shipped by UPS, or USPS Priority Mail, you will be emailed a tracking number automatically. Please wait until after 8PM on the day you receive the "Order Status: Shipped" email from us.

2. Shipping Methods

Vetco now offers INTERNATIONAL SHIPPING via USPS Priority Mail International. [See Below for more information].

USPS Priority Mail:
Available for small orders only (Less than 1/2lb). We offer USPS Priority mail flat rate envelope shipping as a low-cost shipping option on small orders for our customers. We utilize the Priority Mail Flat-Rate Padded Envelope.

Insurance:
Priority Mail orders include insurance up to a maximum of $50. If the the value of your order exceeds $50, please consider shipping via UPS.

Orders that ship via Priority Mail may be delayed up to 1 business day depending on our USPS mail carrier pickup schedule.

Priority Mail delivery times are between 2 and 5 days for most parts of the country.

Orders weighing more than 1/2 lb. must ship via UPS.

UPS:
UPS is our only shipping method for most orders.

Your address MUST be shippable by UPS. This means that we cannot ship to a PO Box.

UPS Ground, Next Day, 2 Day and 3 Day shipping are available. We can also ship on your UPS account - Please tell us in the shipping instructions and we will remove the shipping charges from your order when we processed it.

In-Store Pickup / Will Call:
Local pickups from our retail store in Bellevue, WA are also available; Please choose the "Local Pickup" option when choosing your shipping method. There is no fee for local pickup. Please note: Your will be notified by email when your order is ready to be picked up - Your order will not be ready for pick up before you receive this notification. Orders for Local Pickup are processed Monday-Friday during regular business hours only.

APO / FPO / Military Mail:
We will make every effort to accommodate your shipping needs. Please contact us to arrange shipping for APO/FPO addresses.

International Shipping:
Vetco now ships to over 30 countries using USPS Priority Mail International Flat-Rate. This is an "Air Mail" service that will arrive in 6 to 10 business days for *MOST* countries, however delivery times of up to a month or more are not uncommon.

Delivery times will vary according to the destination and the speed of your country's postal system. We provide a tracking number upon request. Please email us for this information.

Due to airmail restrictions, we are unable to ship most chemicals (liquids and aerosols). We will remove these items from your order if they cannot be shipped through the mail.

Vetco is not responsible for any duties or customs fees imposed when your items arrive. Vetco must declare the contents and item values on the customs form. We are a business and we cannot mark your package as a "gift".

PLEASE NOTE: These shipments are NOT INSURED against loss or damage. If your package fails to arrive or arrives damaged, Vetco will NOT issue a replacement or refund.

Undeliverable and Returned Packages: We ship your order to the address specificed by you during the checkout process. - Packages returned to us as undeliverable are not eligible to have shipping charges refunded and additional shipping charges are required to re-ship your order. A 10% processing and handling fee may be assessed on undeliverable packages.

3. Backorders

Please Note:
We make no 'In-Stock' Guarantees when you place your order. If you need to check availability of a specific item, please contact us before your place your order.

Although it is a rare occurrence, Vetco will occasionally have no stock on an item that you order. If this happens, your order will be placed in 'backorder' status, and we will attempt to fill it as soon as possible. Most backorders are filled in 15-30 days.

In the event that an item is out of stock, we will attempt to contact you via email or telephone and inform you of the situation. If we are unable to contact you, or we do not get a response from you, it will be assumed that the order is still valid and it will be held in 'backorder' status until it can be completely filled. We will only charge your credit card once the order has been completely filled and is prepared to ship.

Partial Shipments:
Vetco can ship the in-stock portion of your order immediately if you choose. Shipment fees will be assessed separately with each partial order shipment.

4. Returns

Return Policy for Online Orders:
All items sold from vetco.net include a 30 day warranty. Returns for non-defective items are accepted within 30 days of shipping for a 15% restocking fee. Items must be returned in the condition they were sold to you in. Sorry, opened, unwrapped or unraveled cables and cut bulk wire (wire and products sold by the foot) are non-returnable, no exceptions.

How to Return an Item:
To make arrangements to return a product, please email returns@vetco.net for instructions and to receive an RMA number. Returns without an RMA number will not be accepted and shipped back to you at your expense. Shipping charges are non-refundable, and you are responsible for any return shipping charges on non-defective items.

Refunds
Refunds are processed within one business day of receiving your returned items. Refunds are issued using the same payment method that was used to pay for your order. If you paid with a credit card, your refunded credit will usually appear within 7-10 business days, or on your next billing statement. If you paid with PayPal, your refunded credit will appear the same business day that we process your return. Orders paid by check or money order will be refunded by a company check sent by first class mail - your refund check will arrive within 7-10 business days.

5. Lost Packages

UPS Shipments -- We cover 99.5% of all products and shipment times. The only time we cannot do anything is when there was an "Act of God". Also, UPS shipments almost never have issues. We have a 98.5% success rate on delivery times, and have almost never lost a package with UPS.

In the unlikely event of a problem, we will either get another shipment out to the customer immediately, or find resolution quickly. We are able to handle UPS shipments, and provide better customer service for those shipments, than other shipping methods. In short, UPS shipments are basically fully-guaranteed.

USPS Shipments -- Unfortunately, the post office does not give us speedy results. If a package is lost, delayed, damaged, etc., then Vetco does not accept any responsibility. We are only able to make claims after 15 days, and no later than 60 days, and are happy to do so. Claims are very rarely won. Please be aware that packages returned to us for ANY reason will require a second shipping payment. USPS tends to have a larger "unable to deliver to address" problem, and we highly advise customers choose another option (e.g. UPS).

You can view the USPS claim process here: USPS Claim Filing.

International USPS Shipments -- Packages can take up-to 6 weeks to be delivered. We have zero control over customs, and how long they decide to hold a package. As for Tracking information, you will always get a "delivered confirmation", when it arrives, but often, there aren't good updates throughout the process. Please be patient as we have NEVER had a package not arrive to its destination. The unfortunate part is that we have no way to contact USPS to find out exactly where your shipment is during transit. We have tried numerous times to get tracking updates, without success. Despite that, within a week or two, an "arrived" confirmation appears.

Any questions or concerns, please reach out to us as we are willing to work with any customer to the best of our abilities. The information above is not set in stone, and is strictly to give our opinion based on our own experience.