Shipping policy
Are Packages Shipped the Same Day?
In most cases, YES! Orders placed before 1:30 PM Pacific Time, Monday through Friday, will typically ship the same business day.
We always do our best to get orders shipped as quickly as possible. Occasionally, we can accommodate orders placed after our cutoff, but same-day shipping is not guaranteed. If you have an urgent order, please contact us and we will do our best to help.
We do not ship orders on weekends or major holidays.
USPS Ground Advantage
USPS Ground Advantage is an economical shipping option, but delivery times can be unpredictable.
We DO NOT guarantee delivery dates with this shipping method.
Although many packages arrive within the estimated delivery window, some shipments can take up to 14 business days or longer due to postal delays, routing issues, or other circumstances outside our control.
USPS shipments may also experience tracking delays or occasional package losses. In some circumstances, lost-package investigations or claims may require extended waiting periods under USPS rules.
If you need your order by a specific date, we strongly recommend selecting UPS or contacting us before placing your order.
We want customers to understand the tradeoff: USPS Ground Advantage is inexpensive, but it is not always the best choice for time-sensitive deliveries.
When Will My Package Arrive?
Our commitment is to ship your order using the shipping method you selected, as safely and quickly as possible.
Once your package leaves our facility, delivery is handled by the selected carrier, such as UPS or USPS. Carrier delays, weather, routing problems, and other circumstances can affect delivery times.
Shipping estimates displayed during checkout are estimates, not guaranteed delivery dates.
Some shipping options may display automatically generated delivery estimates through Shopify or the shipping carrier. Unfortunately, these estimates are not always accurate and may not reflect actual carrier conditions.
If you have a firm deadline, please call or email us before ordering. We are happy to help you select the most appropriate shipping method and will do our best to accommodate your needs.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout. Please carefully review your shipping information before submitting your order, including the street address, apartment or suite number, city, state, and ZIP code.
Vetco Electronics processes and ships orders using the shipping information provided by the customer at checkout.
If an incorrect or incomplete address results in a delivery exception, address correction, shipment intercept, return to sender, or other additional carrier charges, the customer is responsible for the additional costs associated with the address error.
These charges may include:
- Carrier address-correction fees.
- Shipment interception or redirection fees.
- Return shipping or transportation charges.
- Additional shipping charges to resend the order to the corrected address.
Vetco Electronics does not absorb additional carrier charges resulting from incorrect shipping information provided by the customer. These charges are determined by the shipping carrier and may vary depending on the circumstances.
If Your Package Is Returned to Vetco:
If a package is returned because of an incorrect or undeliverable address, we will contact you regarding the available options once the shipment has been received and inspected.
If you would like the order reshipped, you will be responsible for any applicable carrier fees resulting from the original address error, along with the cost of shipping the package again. All additional charges must be paid before the order is reshipped.
If you prefer not to have the order reshipped, any refund eligibility will be determined in accordance with our published Refund Policy. Original shipping charges are nonrefundable, and any additional carrier charges will be handled in accordance with the terms applicable to your order and applicable law.
We cannot issue a refund for merchandise still in transit back to our facility. Returned merchandise must first be received and inspected before any applicable refund can be processed.
If Vetco Electronics makes an error when preparing or shipping your order, we will take responsibility for correcting that mistake at our expense.
We understand that address mistakes happen, and we will always do our best to help resolve them quickly and reasonably.
What Happens If My Package Shows Delivered but I Have Not Received It?
If your tracking information shows that your package was delivered but you cannot locate it, please contact us within 48 hours of the reported delivery.
The sooner we are notified, the better the chances of locating the package or resolving the delivery issue.
Before contacting us, please:
- Verify the shipping address entered on your order.
- Check around your property, mailbox, porch, and other common delivery locations.
- Ask household members, neighbors, or building management if they received the package.
- Review the carrier's tracking information for additional delivery details.
We will do our best to assist with an investigation when appropriate. However, delayed reporting can significantly reduce the likelihood of a successful resolution.
What If My Tracking Number Has Stopped Updating?
Contact us as soon as possible!
A shipment that has stopped updating may indicate a transportation delay, missed carrier scans, or a potentially lost package.
In many cases, we can help determine what is happening and recommend the next steps. Sometimes the carrier simply misses a scan, and the package resumes normal movement shortly afterward.
If we believe the issue is related to missed tracking scans, we may recommend waiting another day or two before taking additional action.
Please remember to follow up with us if the issue continues. We ship thousands of packages and do our best to monitor shipping problems, but customers should continue checking their tracking information and notify us if a problem remains unresolved.
If a shipping claim becomes necessary, we will work with the carrier to investigate the shipment and pursue an appropriate resolution.
Some carriers, particularly USPS, have waiting periods and specific eligibility requirements for lost-package claims. These investigations can take several weeks.
We understand how frustrating shipping delays can be and will do our best to help resolve issues as quickly as possible.
Do You Refund Shipping Charges or Cover Package Theft?
Original shipping charges are generally nonrefundable.
Once we ship your order using the shipping method selected at checkout, we incur shipping costs regardless of whether the carrier experiences delays or other delivery issues.
Customers are responsible for selecting a secure delivery location and monitoring their tracking information.
Vetco Electronics is not responsible for packages stolen after a carrier has properly completed delivery to the address provided by the customer, except where otherwise required by law.
We understand how frustrating it is when customers pay for expedited shipping and the carrier fails to meet its estimated delivery schedule. Although carrier performance is outside our direct control, we will do our best to assist with appropriate carrier claims or investigations.
If Vetco Electronics is responsible for a shipping mistake or an avoidable delay, we will work to make it right.
Our goal is to take responsibility for matters within our control while helping customers resolve issues involving shipping carriers whenever possible.
Freight Forwarders
We do not ship to freight forwarders.
International Shipping
We offer international shipping on a case-by-case basis and plan to expand our international shipping options in the future.
If international shipping is unavailable during checkout, please contact us for a shipping quote.
International shipping typically starts at approximately $35 or more, even for small orders. Actual charges depend on the destination, package dimensions, weight, and carrier service.
International orders may also be subject to customs duties, taxes, brokerage fees, or other import charges imposed by the destination country. Unless expressly included in your quote, these charges are the responsibility of the recipient.
Please keep these costs in mind when requesting an international shipping quote.
Questions or Concerns?
We are always happy to help. If you have questions about shipping methods, delivery estimates, tracking, or an existing order, please reach out through our CONTACT PAGE.
We appreciate your business and will always do our best to get your order to you safely and quickly.
Thank you for shopping with Vetco Electronics!