About Vetco Electronics:
Vetco Electronics is happy to celebrate our 25th year of business. Founded in 1989 as a Tool and Surplus company, Vetco slowly transitioned into the computer business in 1995 at the height of the booming Seattle area dot-com industry…only to leave it behind a decade later to become what we are today.
Vetco is a family owned company that sells electronic parts, cables and hardware. We also buy & sell electronic surplus, such as O-Scopes and Test Equipment. The retail store started with 100 items and has grown to over 20,000 and counting! Vetco ships world-wide from our single retail location, which also offers wholesale and website special pricing. We are the only retail electronic store left in the Pacific Northwest that still caters to small purchases such as single resistor or capacitor.
Vetco’s website was founded in 2003 and has been evolving each year since. We are always working to enhance our technology to create a positive experience for everyone.
Here at Vetco we strive to be unique in ways that make the customer experience better. Our retail location has custom built electronic product displays that we have set up in house to spark ideas. We buy directly from manufacturers to lower cost for the end consumer!
Vetco has over 90% of our inventory out on display so you can come in and actually touch and view before you purchase. Even our telephone system is set it for convenience because when you call the first thing you hear is “press 1 to speak with a human”.
We have set things up to help you quickly find parts but we cannot always answer every question that you may have about it. We do our best but we are not engineers so we usually will refer you back to the manufacturer or lead you to a source of information to help you find the answer. As you can imagine with over 20,000 different items it is impossible to have the right answer for everything.
Any feedback is highly appreciated because we do listen and are willing to learn from your experiences.
All items sold from vetco.net include a 30 day warranty. Returns for non-defective items are accepted within 30 days of shipping for a 15% restocking fee. Items must be returned in the condition they were sold to you in. Sorry, opened, unwrapped or unraveled cables and cut bulk wire (wire and products sold by the foot) are non-returnable, no exceptions.
How to Return an Item:
To make arrangements to return a product, please email email@example.com for instructions and to receive an RMA number. Returns without an RMA number will not be accepted and shipped back to you at your expense. Shipping charges are non-refundable, and you are responsible for any return shipping charges on non-defective items.
Refunds are processed within one business day of receiving your returned items. Refunds are issued using the same payment method that was used to pay for your order. If you paid with a credit card, your refunded credit will usually appear within 7-10 business days, or on your next billing statement. If you paid with PayPal, your refunded credit will appear the same business day that we process your return. Orders paid by check or money order will be refunded by a company check sent by first class mail - your refund check will arrive within 7-10 business days.
For items purchased in our Bellevue, WA Retail Store, the following policy applies:
All Products have a 30 day warranty.
We will replace, repair, or exchange your deffective product within the 30 day warranty period.
Products must be in re-sellable condition and presented with the original receipt within 15 days.
Returns without their origional receipt may be returned for in-store credit only.
Cable Return Policy:
Open cables cannot be returned. (Vetco is unable to re-certify the cable for resale. Deffective cables will be replaced)
Unopened cables can be returned for in-store credit only.
These items cannot be returned or refunded:
- Tools (Crimpers, Soldering Irons, Bits, etc.)
- Surplus (Excess) Products
- Solderless Terminals
- Cut Wire and Cable
These Policies are subject to changes and exceptions at our discretion. We understand that certain circumstances can make it difficult to follow these guidelines and we will work with any customer prior to the sale.